Cancellation / Reschedule / Refund Policy

What if I need to cancel?


If you need to cancel your plans for any reason, please do so at least 3 days before your scheduled program. We will refund the cost of your reservation, minus a $3 processing fee. The processing fee is applied per order, not per individual ticket. If you cancel less than 3 days prior to your scheduled program, we are not able to offer a refund. Refunds are not available for previously rescheduled reservations.

You may contact the visitors center at or 432-426-3640 (Tuesday - Saturday 1-4 pm; we are not currently able to staff the phones on other days or at other times).

If you or anyone in your party are not feeling well, please DO NOT visit. Contact our reservations team and we will be happy to assist you.


Can I transfer my ticket to a different date and/or time?


If you need to reschedule, please let us know at least 3 days in advance of your scheduled program. We are able to reschedule to another date within our reservation system if there are sufficient passes available to accommodate your request. Otherwise, we will be happy to process a cancellation and refund, less a $3 processing fee. Refunds are not available for previously rescheduled reservations.


What if my program is canceled due to bad weather or other reasons?


In the event your program is cancelled by the Visitors Center, we will waive any processing fee and refund your full reservation amount.


No-shows of those with a reservation for a scheduled program will neither be refunded nor rescheduled.